Refund policy

Return & Refund Policy

Due to the current size and structure of our business, all sales are final. We currently do not accept returns, exchanges, or order cancellations after an order has been placed.

Returns & Exchanges

We do not accept returns or exchanges for any reason, except as specifically described below for items that arrive damaged, defective, or were incorrectly fulfilled.

Customers are responsible for reviewing their order carefully before completing their purchase, including the product, size, color, quantity, and shipping information.

To process a return, you can contact us at shopsuperstarkya@gmail.com. Please note that returns will need to be sent to the following address:

SUPERSTAR LLC

 P.O BOX 121 

CLIFFSIDE PARK NJ 07010

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at shopsuperstarkya@gmail.com. 

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an item that is different from what you ordered, please contact us as soon as possible after delivery.

Please include your order number, a description of the issue, and photographs of the item when applicable. We may request additional information to verify the issue.

If we determine that the item was damaged, defective, or incorrectly fulfilled due to an error on our part, we may, at our discretion,  provide a replacement or refund.

Refunds

Except for approved claims involving damaged, defective, or incorrectly fulfilled items, all sales are final and refunds, returns, exchanges, and store credits are not available.

When a refund is approved, it will be issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Return Shipping

Due to the fact that we do not accept standard returns or exchanges, customers are not permitted to send products back without prior authorization from us.

If we authorize a return due to a damaged, defective, or incorrectly fulfilled item, we will provide further instructions regarding the return process and any applicable return shipping costs.

Contact Us

If you believe you received a damaged, defective, or incorrect item, please contact us via email at shopsuperstarkya@gmail.com. Please include your order number and relevant details so that we can review your request.

We appreciate your understanding and continued support of our growing business.